Quick answers about trials, plan changes, and onboarding.
Can I switch plans later?
Yes. You can upgrade or downgrade at any time from your hotel admin. Upgrades are immediate and prorated; downgrades take effect at the end of the current billing period.
Is there a free trial?
Every paid plan starts with a 14-day free trial — no credit card required. You can sign up, connect your WhatsApp number, and onboard your team before deciding.
Do you support WhatsApp Business / Cloud API?
Yes. ChatAstay is WhatsApp-first. You connect your WhatsApp Cloud API number once and the assistant, in-stay menus, and review requests work for every booking — direct, OTA, or marketplace.
Will my staff need training?
Most teams are live the same day. Front desk, housekeeping, and restaurant staff each get a focused workspace with only the tabs they need. Pro and Enterprise plans include guided onboarding sessions.
What about payments and invoicing?
ChatAstay supports cash, card, Stripe, and Thawani out of the box. Invoices are issued automatically once a folio is fully settled, and outstanding balances surface on the front-desk dashboard.
Can I migrate from another PMS?
Yes. Growth, Pro, and Enterprise plans include guided data import (rooms, rates, guests, future bookings). Our team handles the heavy lifting so you can switch without losing reservations.
I already use another PMS — can I just be listed on ChatAstay?
Absolutely. Pick a Marketplace Listing Plan instead of a Partner Plan. Marketplace Basic gives you a listing with inquiry/manual workflow; Marketplace Connected layers API or channel-manager bridges on top so availability and bookings can sync with your existing systems without migrating.
How is a Marketplace Listing Plan different from a Partner Plan?
Partner Plans run your entire hotel on ChatAstay (PMS, WhatsApp automation, restaurant, housekeeping, reports, staff roles). Marketplace Listing Plans only handle visibility and booking routing — you keep your existing software. Many hotels start with a listing and upgrade to a Partner Plan later.